March 21, 2020
Dear Valued Customer,
We want to reach out with an update on what Ashland Lock and Security Solutions is doing to support your security needs during Governor Pritzker's Shelter in Place order. Per the order, Ashland Lock is designated an essential business, and will continue to operate. Safety is of the utmost importance to us during these difficult and uncertain times. As the COVID-19 situation evolves, our plan is to continue to secure your property as needed. As a provider of doors, frames, hardware and electronic hardware systems we understand that now more than ever our customers need to know we will continue to provide service to address their security needs.
As an established service-oriented company we are committed to protecting the health and safety of our customers, colleagues, and the general public. With that in mind, we are committed to offering our services to secure your properties to alleviate any security and life safety concerns in a sanitary and socially responsible manner. Effective immediately, we are implementing the following protocols during service appointments:
• We have supplied all technicians with sanitizing products, gloves, and disinfectants. We have instructed our technicians to sanitize each and every worksite before and after service. Your health and well-being (as well as the health and well-being of our employees and communities) are number one. We will take steps to ensure that our work area is well-defined and separate from contact with the public or clients.
• We have implemented contactless appointments to promote social distancing. We do not require you to meet us on site. Just provide access directions, and we can repair or service the openings as required. Communication can be carried out effectively through phone calls, video chats, text messaging, and email. To this end, please consider how we can together utilize available technology means to discuss and diagnose problems.
• Our retail store at 2510 N Ashland Ave is open for business, from 9am to 4pm Monday to Friday. We will not be allowing customer's to congregate on our sales floor. We will ensure that clients and staff maintain the CDC recommended 6 feet of social distancing. All surfaces accessed by the public and staff are frequently sanitized
• Our technicians have all agreed to socially isolate, both during work hours and at home. They are not engaging in any personal social engagements, they are not congregating in our store or warehouse, and we are separating all of our staff. All of our employees have been directed to stay home if they are unwell or exposed to COVID-19.
As a security provider, we understand that our services in securing your homes and businesses can be of vital importance. We are mobilizing and evolving our strategies to continue to provide you service while respecting our need to be responsible members of our community and country.
Feel free to let us know if you have any questions or concerns about your door and security needs. We are ever mindful your concerns for the health and safety of your families, and want to stress that we are here to help in any way we can because we care. Together we all can get through this challenging time.
Sincerely,
Anne Gruber
Ashland Lock & Security Solutions CEO/President
2510 N Ashland Ave, Chicago, IL 60614
773-348-5106
www.ashlandlock.com